HR Manager - Southern Europe (Part time)
We are an entrepreneurial integrated communications agency that has gone from start-up to multi-national in just 22 years. We have grown every year since foundation due to a combination of organic growth and strategic acquisitions. Our ambition is to break into the top ten by 2020. We have a network of 25 offices, 550 employees and revenue of $64m. Not bad for an agency that doesn’t take itself too seriously.
What’s behind our success? Well, we’re independent so we can continually reinvest the majority of our profits in the company to propel development. We invest wisely in growth areas such as our social, digital and content teams. We challenge ourselves to stay one step ahead of the competition by delivering innovative solutions for clients which can be activated at pace and scale.
We are agile, bold, collaborative, inquisitive and spirited. We are Team LEWIS. And we believe that we are on the cusp of something truly remarkable in our industry.
Purpose of the role
To provide an effective and efficient generalist HR support to the region, delivering a high level of service and operational advice consistent with company and legal requirements. This role will also involve taking the leading on, and responsibility for, specific HR projects and tasks.
Key responsibilities and tasks
- Build partnerships with managers in the region to become a trusted adviser
- Form and maintain strong relationships with business stakeholders
- Ensure open communication with global HR team; review current communication channels and suggest improvements e.g. ensuring consistency, and information/knowledge sharing
- Be a first point of contact for all HR enquiries, responding timeously and with sound advice/guidance
Recruitment and selection
- Use professional networking channels such as LinkedIn to source potential candidates for live roles and to maximise our brand profile across all talent social channels (e.g. Twitter, Instagram)
- Develop a pipeline of candidates for current and future roles, using your own network, recruitment agencies, external and internal channels
- Work with hiring managers to define recruitment needs and advise on all aspects of the hiring process, supporting them on creating or updating a job description; take a brief on the ideal candidate to support the outreach
- Provide feedback to hiring managers on shortlisted candidates, advising on who to invite to further interview
- Brief hiring managers on the selection process, coaching them on the most suitable interviewing approach
- Attend first stage interview with hiring managers, providing feedback on manager’s interview technique for their own development
- Provide feedback to candidates in a timely manner on their suitability for the role and to confirm next stages in the process
- Make offers of employment to suitable candidates (once approved internally)
- Provide an effective and dedicated HR advisory service, in relation to absence and health issues, conduct and capability, grievance matters, organisational change and all other employee relations matters
- To lead on the management of casework, relating to sickness absence. This includes making recommendations, giving advice and support to managers, liaising with occupational health, case review meetings with employees and managers
- Carry out exit interviews and provide regular feedback on these, highlighting any attends with recommendations for improvement
- Provide coaching and support to line managers in managing all employee relations issues, intervening and steering the appropriate direction taking into account policies, law, best practice and precedent
- Update the team on any new and applicable employment and and updating policies and/or procedure as relevant based on new laws
- Manage the appraisal and probationary review process – reminding managers of dates, retain the paperwork on the server
- Provide guidance to line managers on the probationary and appraisal process
Reporting and analysis
- Monitor and analyse absence levels, exit interview results and work with the Head of HR to provide recommendations for improvement
- Compile regular and ad-hoc reports and/or analysis for example, for Board meetings
- Together with the Head of HR, review the regional training offering. Review, suggest and implement training programmes for the region, based on a training needs analysis
- Manage the training roll out, analysing feedback to ensure effectiveness, introducing changes where necessary
- Assist in the design and delivery of development workshops in areas of HR, to enhance knowledge and skills within LEWIS
Payroll and benefits
- Support on the payroll process. Make recommendations for further efficiency (including the support of HR.net) for review by Head of HR
- Work with the Finance team to ensure compliance in all areas of payroll
- Manage the administration and communication of all benefits, working with external suppliers
- Review benefits, introduce new ones where necessary and communicate these across the region, as relevant
Systems and administration
- Be a super-user on HR.net with full administrative capabilities. Review the system for improvements and ensure the region is using it to full capacity
- Responsible for the on boarding administration process e.g. offer letters, contracts and general new starter administration.
- Manage the timely communication of written changes to terms and conditions of employment e.g. promotions, job title changes, leavers, salary changes, new contracts, ensuring that personnel files are updated and maintained
- Carry out regular audits of the server files and HR.net to ensure that all documentation is present and that information is accurate
- Support the global HR team on initiatives and projects
- Be a cultural ambassador for the region: promoting initiatives, using Yammer and all social media channels to showcase our HR activity and upcoming projects etc.
- Contribute and support the continuous improvement of HR systems, practices and policies ensuring they underpin our Company culture
- Travel to offices in the region may be required from time to time.
- Strong HR generalist skill set – ideal if gained within an international company which is fast moving, dynamic and creative e.g. PR, advertising, marketing, broadcast, publishing etc.
- Educated to degree level
- Experience in managing a wide variety of employee relations issues
- Sound knowledge, understanding and practical application of employment law
- Collaborative self starter with initiative, who is goal driven
- Creative thinking “outside the box” to provide solutions and solve problems
- Experience of dealing with all levels of management and of influencing and guiding their decisions
- Proven record of managing projects through to completion
- Excellent presentation, written and verbal communication skills
- Experience of using an HR system
- Experience of managing all aspects of payroll and understanding of Spainish payroll compliance
- Well organised; ability to prioritise; attention to detail; a pragmatic approach
- Energetic, confident, charismatic - a credible team player
- Proficiency on social media and enthusiasm to engage and promote on the platforms available